• Provide Level 2-3 support, incident management, diagnosis, escalation, tracking, and resolution
• Provide customer service by interfacing directly with clients on issues, communicating in a clear, concise manner
• Perform remote diagnostic
• Assist in developing technical documentation to improve training and service delivery
• Perform other duties as assigned
• 4-5 ...
Are you looking to make a difference as the newest member of a dynamic team and department of one at Regional Hospice and Home Care of Western Connecticut? We are looking for a jack-of-all-trades “Guru” to manage all information technology systems in our new, state of the art hospice residence located in Danbury, CT. A Bachelor’s degree in computer science or engineering or equivalent knowledge gained from experience is required. A Systems Administration / Systems Engineer certification is preferred. ...
A growing Communications Technology firm in the Hudson Valley of New York seeks motivated, energetic and logical personnel to provide support to client converged IP Telephony, Unified Communications and IT networks.
Tasks include: performing service and adds, moves & changes remotely & on-site for client’s telecommunication and IT systems, providing updates and reporting adds/changes/deletions to dispatcher for customer database. IT applications include TCP/IP Networking, Windows Environment ...
Technical Support - Level II
2-3 years experience of Technical and Customer Service experience in the following areas:
Microsoft Server products such as SQL, Win2k3, Win2k8 and Exchange 2010
Microsoft Desktop Operating Systems: Windows XP, Windows 7 and Windows8
Desktop hardware: Dell and HP, Able to diagnose and work with vendors for repair.
Work with end users to solve various issues daily.
Active Directory and Exchange administration
LAN Printers and Multifunction machines.
Microsoft Office ...
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